UX & Service Designer co-creating sustainable and user-centered solutions with citizens and public servants.

Currently Senior Service Designer and Innovation Consultant @ifok GmbH.

A bit more in detail?

🏠 I call Germany my home for around 7 years already, but I am from Peru.

🔥 My passion is working on projects with social impact. I design products, services, and processes in a user-centered way, taking both, digital and analog aspects, into account.

🧡 What moves me every day is creating value for users with the final solution and value to clients by guiding them into new ways of understanding and solving their challenges. I do this by working in interdisciplinary and diverse teams, using co-creation methods and inclusive design.

🤝 I like working with clients who strive to improve people’s lives.

I am always up to new challenges and the unknown. That’s normally the beginning of a good story, right?

Vanessa standing in front of the Sustainable Development Goals flag.

Service Designer
UX Designer
UI Designer

Skills

Business Innovation
Behavioural Design
Agile methodologies
User Research
Problem-solving
Workshop facilitation
Prototyping and testing
Synthesis and Storytelling

Approach

Human-centered
Design Thinking
Systems Thinking
Participatory
Inclusive
Creative
Strategic
Analytical

 

Topics I’ve worked on

Innovation in the Public Sector
Digitalization
Citizen participation
Climate action
Housing

Fields I’ve worked on

Consulting
International cooperation
Branding
Digital marketing
Cultural management

I’ve studied

Behavioural Design
Certificate Business Innovation
MA in Integrated Design (DE)
BA in Visual Design (PE)
BA in Fine Arts (PE)